Privacy Policy

Last Updated: November 20, 2025

At Cygienic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, company name)
  • Account credentials and login information
  • Payment and billing information
  • Company information and industry details
  • Communications preferences
  • Any other information you choose to provide through our contact forms or communications

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses
  • Operating system and device identifiers
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Responding to your inquiries, comments, and requests
  • Sending administrative information, updates, and security alerts
  • Providing customer support and technical assistance
  • Conducting risk assessments and cyber security evaluations
  • Analyzing usage patterns to improve user experience
  • Detecting, preventing, and addressing technical issues and security threats
  • Complying with legal obligations and enforcing our terms
  • Sending marketing communications (with your consent where required)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Protection of Rights

We may disclose information to protect and defend our rights or property, prevent fraud, protect the security of our services, or protect the personal safety of our users or the public.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Regular monitoring and logging of system activities
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information.

Deletion

You may request deletion of your personal information, subject to certain exceptions.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Opt-Out

You may opt-out of receiving marketing communications from us at any time.

Restriction and Objection

You may request restriction of processing or object to certain uses of your information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website and services
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Enable enhanced functionality and personalization
  • Marketing Cookies: Used to deliver relevant advertisements to you

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including personal information, to Singapore and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and that appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We will notify you via email and/or a prominent notice on our website prior to the change becoming effective, and we will update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phone

(65) 9773 4274

Location

Singapore

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.